Refund policy

Our Returns Policy

We want you to feel confident about shopping at Procrafynation. If you have a problem, or are unhappy with your purchase, we will try to put the matter right. Please contact us at info.procraftynation@gmail.com within 2 days of receiving your order with any issues.

If you wish to return an item, please contact us at the above email and we will send you a pre-paid returns label if your item is faulty, damaged, or incorrect. 

If you return any items, please re-package the goods securely, preferably in the original packaging, and send them back to us within seven working days of the date the items were delivered to you.

Refunds take 2 to 3 working days to be processed from ourselves. 

All of our returns are handled by Royal Mail only.